Delivery and Returns
We can normally dispatch items which are in stock within 3 – 5 days and our Made to Order products have an average turnaround of 10 working days, but this may vary from product to product. Current lead times are displayed against each individual product.
Fully insured UK mainland delivery is free on orders over £100 and only £4.99 for orders under £100.
Once your order has been despatched you will receive a text message from our carriers to your mobile phone giving you a tracking number and link informing you of the expected delivery date. Use the link provided should you need to make any alternative arrangements such as changing the delivery address or date.
If there is no one to receive your order and the carriers have made their maximum number of delivery attempts, the parcel will be returned initially to the carrier’s depot (you will be given the option to collect in person) and then to us. Please then contact firstname.lastname@example.org for advice on how to organise redelivery. A second delivery fee will apply.
We will happily replace any product that has been incorrectly supplied, is faulty or damaged upon receipt. Please get in touch with email@example.com should this be necessary. Where goods are faulty or damaged we will ask you to supply photographic evidence that this is the case. We may ask you to return such goods to us at our cost.
Any goods returned to us under any circumstances must be in their original state and in their original packaging. Unless the goods are incorrectly supplied, faulty or damaged you will be liable for the full cost of the return postage.
If there is a problem with a Made to Order product do not return the goods to us until you have spoken to our Customer Services team at firstname.lastname@example.org . Once you receive your curtains or blinds, make sure to check them immediately and let us know if you find any damage or defects. We cannot accept liability for any damage or defect reported more than five days after delivery.
If you do think there’s a problem, then contact us as soon as possible at email@example.com where our team will discuss the issues and help you resolve them. Please don’t send us your curtains or blinds until you’ve discussed the damage or defect with our team and, if necessary, arranged for their return. We cannot take responsibility for the product until that point, so any loss or damage would be at your cost. If this occurs, we reserve the right not to offer a refund.