FAQs

Please let us know how we can help you…

1. Placing an order…

   • How do I place an order?

     We've made it easy to place an order through our website - just click on your favourite item and follow the on-screen, step by step instructions. You’re only a few clicks away from that special purchase.

   • Can I get a quote for blinds or curtains?

     You can see prices for individual blinds or curtains by simply clicking on your favourite design then entering your measurements when prompted. You can even fill up your order without checking out, to see what the whole order will come to.

   • How do I find out more about your products?

     If you're looking for information on delivery timescales, a full description of the product, or some technical information about the product's components or composition, you can find all of that and more by clicking on a product that catches your eye. If you need more specific information then feel free to contact us on enquiries@palomahome.com.

   • Can I get a fabric sample?

     We are happy to send you samples of our fabrics and wallpaper at no cost, although we do make a nominal charge to cover postage

   • I’d like information on your delivery times.

     We try to keep our lead times as low as possible. We can normally dispatch items which are in stock within 3 - 5 days and our Made to Order products have an average turnaround of 10 working days, but this may vary from product to product. Current lead times are displayed against each individual product. If you'd like to learn more about our delivery services, click here Delivery and Returns Policy. Once an order is dispatched it will usually be delivered the next working day, though remote areas can take a little longer. For further information or advice you can contact our Customer Services team on enquiries@palomahome.com.

   • I’d like some help measuring my windows

     To help you measure your windows accurately we have designed an easy-to-use measuring guide which should support you through the process. If you've already taken a look at that and still need help, then get in touch with our friendly Customer Services team via our email enquiries@palomahome.com.

2. I’ve placed my order but I still have some questions about my products…

   • I’d like to amend my order.

     Just email our Customer Services team enquiries@palomahome.com to let them know precisely what you'd like to change and we'll get back to you ASAP.

     If your order has already been processed then we'll try our best to make any changes you ask for, but please note that once production of the order is underway, we will be unable to make any amendments.

   • My order has arrived, but there are issues I need to discuss.

     We’re sorry to hear that. Please get in touch with our Customer Services team on enquiries@palomahome.com giving us all the details regarding your query. We’ll be back in touch as soon as possible to help you resolve the issue.

3. I have some questions about the delivery of my order…

   • I’d like to change the delivery address.

     If you wish to make this change prior to the goods leaving us, then email our Customer Services team on enquiries@palomahome.com to let them know of the change and we'll get back to you as soon as possible. If your order has already been processed then we'll try our best to make any changes you ask for, but please note that we’ll be unable to confirm until we’ve contacted the production and dispatch team.

     Alternatively, you will have the option to change the delivery address when you receive a text message from our carriers advising you of the delivery date.

   • Can I track my delivery?

     You will be able to track your delivery using the information sent to your mobile phone by our carriers.

   • I’ve only received part of my order.

     If you've ordered multiple items of different types, then they may have been dispatched separately and the others will be on the way soon. Keep an eye on your emails for any further notifications from us regarding dispatch.

     If the notification you've received shows that the whole order was dispatched together then don't worry, if you haven't opened the parcels you've received and checked their contents yet, you should find everything in there.

     If neither of the above apply, or if your tracking information is unclear, feel free to contact our Customer Services team on enquiries@palomahome.com and we'll look into it for you.

   • My order has been returned to you.

     This usually happens when a courier has made their maximum number of standard delivery attempts without success. To organise a redelivery on a convenient day contact our Customer Services team on enquiries@palomahome.com. Please note that we're only able to offer deliveries from Monday to Friday.

   • My order shows as being delivered but I can’t find it.

     Don't worry, there's usually a simple explanation if this has happened (the courier may have delivered the parcels to a neighbour, or to a secure location outside your property). They should have left a card through the letterbox to let you know where the parcels are, but please accept our apologies if they haven't on this occasion. If you've already checked the likeliest locations and you're still struggling, then get in touch with our Customer Services team on enquiries@palomahome.com and we'll get everything sorted as soon as possible.

4. My question isn’t listed here but I still need your help.

   • Contact our Customer Services team.

     Our Customer Services team are available to help you via our email enquiries@palomahome.com. Get in touch and we’ll do our best to answer your question as soon as we can.