Cart

Privacy Policy

Taking care of your personal information is as important to us as it is to you. That’s why we take every possible measure to do that carefully and sensitively. This Privacy Notice outlines the way we collect and use your personal information through the Paloma Home website. We will update this Privacy Notice if we make any significant changes affecting how we use your personal information.

  1. About us.

    We are what is known as the “data controller” of personal information we gather and use. We require information about you in order to be able to provide you with the goods ordered from our website.

    “We” or “us” in this Privacy Notice means Paloma Home, a trading division of Belfield Furnishings Limited, Company Number 04416650,Hallam Fields Road, Ilkeston, DE7 4FW.

  2. What is personal data?

    Personal data is any information about you that enables you to be identified. It covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data and other online identifiers.

  3. Your privacy rights.

    Under the General Data Protection Regulations 2018 (GDPR) you have the following rights, which we will always work to uphold:

    • The right to be informed about our collection and use of your personal data.
    • The right to access the personal data we hold about you
    • The right to have your personal data rectified if any of the personal data we hold about you is inaccurate or incomplete.
    • The right to be forgotten

    For more information about our use of your personal data or exercising any of your rights in relation to GDPR please contact us using the contact details set out in Section 9.

    Should you have issues, concerns or problems in relation to your data, or should you wish to notify us of data which you think is inaccurate, please contact us using the contact details set out in Section 9.

  4. What kinds of personal data do we collect?

    We collect essential data in order to be able to complete your order directly from you. When completing an order with us, we will take your name, billing address, contact telephone number, email address and, where applicable, a separate delivery address. Payment details are also taken for your order.

  5. How do we use your personal data?

    We use the data that we collect to provide you with the product you have ordered from our website. Your name is taken so we can address our communications to you and also so that your purchases are despatched for your attention. Your billing address is taken to allow validation of your payment details and, where applicable, a delivery address is taken so that the parcel can be delivered to the address that suits you best. We also take a contact telephone number so that we can contact you if there are problems with your order and we take an email address so that we can send you order notifications and updates and any communications should we be unable to contact you by telephone.

  6. Reasons we share personal data.

    We share your personal data as necessary to complete any transaction or provide any product you have requested or authorised. This data is shared with suppliers and couriers working on our behalf. It is also used when required by law or to respond to legal process, to protect our customers and to protect the rights or property of Paloma Home. Access to your personal data is limited to information needed to perform these functions and may not be used for any other purposes. Furthermore, all personal data is processed in accordance with this Privacy Notice and as permitted by applicable data protection laws.

  7. How secure is the information you hold about me?

    to try to prevent unauthorised access. We do not reveal any of your credit card details when confirming an order. We transmit the entire credit card number to the appropriate credit card company during order processing. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

    We will only store or transfer your data within the UK. This means it will be fully protected under the GDPR.

  8. How can I access my personal data?

    It is your right under the UK Data Protection Act to ask for a copy of your information.

    We would need to see two copies of your ID. Valid forms of ID include the following:

    • Passport
    • Driving Licence
    • Birth certificate
    • Utility bill from the last three months
    • Current vehicle registration document
    • Bank statement from the last three months
    • Rent book from the last three months
  9. How do I contact you?

    To contact us about anything to do with your personal data and data protection, including access requests, please use the following details:

    Data Protection Officer

    Customer_Privacy@thebelfieldgroup.com

    Belfield Furnishings Limited

    Hallam Fields Road

    Ilkeston

    DE7 4FW.